O2 claim they have a special iPhone support line – dial 2302 free from your iPhone. Indeed, apparently they hired 1400 extra staff to man the lines.
I have no idea where they got them.
When phoning up to ask:
I got through to someone who, in the traditions of these things, didn’t understand in the slightest and kept trying to tell me the answer to my problem was that I could send up to 150 characters in an sms [sic]. She also asked me for my iPhone serial number, which is printed in tinylittleletters on the back of the phone. Great.
Her: “What computer do you have?”
Me: “Why does it matter?”
Her: “A Mac, great”
So apparently she’s going to send me an email with the solution to my problem. I heard a more likely story the last time Computer Weekly promised to take me off their database of people whose “records we need to update”.
I’ll wait for the email, laugh, cry, then try again and ask to speak to someone who both understands what texts are, and speaks English.
I hate tech support.
Update (30 minutes later): They sent me an email. It just contained this link: http://docs.info.apple.com/article.html?artnum=305934. Time to get onto customer service rather than tech support, methinks.
Update (another 20 minutes later): A nice man from Apple rang, apparently the support person felt bad she couldn’t help me and asked someone else to give me a call. He said to leave feedback on Apple’s site, hopefully the top-requested features will make it into the next firmware release. I doubt O2 will give me any kind of extra SMSes on my contract, although I’ll still try.
2 Responses
Guy Kewney, Newswireless.net
15|Nov|2007 1Hilarious! I’ve linked to this story this morning, and thanks.
I’ve guessed “honorary” just to be contrary. I know it’s really “historicalry”…
Guy
Oliver
15|Nov|2007 2Site’s still under construction, which evidently means the banner is obscuring the first word for some people :) Have removed the picture for now, to reveal the fact that it’s “hairy”.